Emergency Care Professionals

Certifications

1. Is Emergency Care Professionals an accredited organization?

   Absolutely! Emergency Care Professionals is approved by the American Heart Association, Missouri Professional Development, Illinois Department of Public Health, American Academy of Pediatrics, and National Registry of EMTs.

2. How long is my certification valid?

   The following certifications are valid for one (1) year: Bloodborne Pathogens

   The following certifications are valid for two (2) years: First Aid, BLS, ACLS, PEARS, PALS, and NRP.

3. When will I receive my certification card?

   Printed and electronic (eCards) certification cards are issued immediately upon successful completion of your program. American Heart Association eCards do require the participant to register and "claim" their card.

   Effective 01 January 2018, all US-based training centers will be required to use American Heart Association eCards for issuing course completion cards to providers and students who successfully complete the requirements of AHA courses.

4. How do I replace a lost, stolen, or destroyed certification?

   If your certification was a "printed" card, contact our office at (855) 536-9776. Once we verify your identity and successful completion status we will issue a replacement certification card. There is a $10 fee for this service.

   If your certification was an "e-card" simply login to the account you created when you claimed your certification. No more lost, stolen, or destroyed cards. There is no fee for this service.

American Heart Association eCards

1. What is an eCard?

   An AHA eCard is the electronic equivalent of a printed course completion card and can be provided to students as an alternative to a printed card. Effective 1 January 2018, all AHA Training Centers are required to issue eCards (printed cards will no longer be available). eCards are valid course completion cards and can be presented to employers as proof of successful completion of an AHA course. Like printed cards, eCards also expire two years from the issue date.

2. Is there a way employers can verify the authenticity of an AHA eCard?

   Yes, employers may verify that an AHA eCard is authentic by entering the card information at www.heart.org/cpr/mycards. 

3. Are AHA eCards secure?

   AHA eCards are more secure than printed cards. A three-point verification by the TCC, Instructor and student, is required to issue and claim eCards. eCard information is populated electronically by the TCC or Instructor and can only be altered by the TCC or AHA Customer Service by using AHA’s My Cards™. eCards can be easily verified by employers at www.heart.org/cpr/mycards to prove issuance by a valid TC and Instructor aligned with that TC.

4. Can an eCard be printed?

   Yes. An AHA eCard can be printed by the student or Instructor, if necessary.

5. How do students claim AHA eCards once the TCC, TC Admin, or Instructor has emailed their eCards?

   Students who have been assigned and emailed an eCard will receive an email inviting them to claim their eCard online. From the email, students will click on a hyperlink to view their eCard. This hyperlink will direct students to the Student Profile webpage.

   On the Student Profile page, students confirm or edit their contact information; set up a security question and answer that will be used to access their individual eCard Profile in the future; and agree to the AHA’s standard Terms of Use.

   Students are then asked to complete a brief six-question survey about their class experience. Once the student survey has been completed, students will see their individual eCard.

Payments & Refunds

1. What forms of payments do you accept?

   We accept cash, business checks, Visa, Master Card, American Express and Discover. Sorry, we do not accept personal checks. A $25 fee will be charged for any business check returned by your bank due to insufficient funds.

2. What is your policy regarding refunds?

   Course fees are 100% refundable with greater than 48 hours notice. Cancellations made with less than 48 hours notice are not eligible for a refund, however if space allows, you may join one of our open courses (within 30 days). Participants who arrive late or "no-show" forfeit their payment and are not eligible for a refund or course transfer. For all cancellations, regardless of length of notice, the cost of books, shipping, supplies and purchased equipment are not refundable.